What this policy covers
Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:
- What information we collect about you
- How we use information we collect
- How we share information we collect
- How we store and secure information we collect
- How to access and control your information
- How we transfer information we collect internationally
- Other important privacy information
When we refer to "Autoimmune Strong," "we," or "us" in this policy, we mean Autoimmune Strong, LLC., which controls the information Autoimmune Strong collects when you use the Services. Autoimmune Strong offers exercise programs and other healthy living programs, information and advice including the online exercise videos, eBooks, online communities, blog posts and newsletters. We refer to all of these products as "Services" in this policy. This policy also applies to our websites, including those of Autoimmune Strong and Thrive Functional Wellness (collectively, the "Websites").
What information we collect about you
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
Information you provide to us
We collect information about you when you input it into the Services or otherwise provide it directly to us.
Account and Personal Information Collection: We collect information about you when you provide your email address anywhere on the site, when you register for an account, or when you sign-up for or make purchases through the Services. We do not collect any information that you do not willing provide to us. For example, you provide your contact information in order to receive a free video sent directly to your inbox.
Payment Information: We collect certain payment and billing information when you register for certain paid Services. For example, we ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing services. This allows us to provide our services to you in exchange for payment.
Information you provide through our support channels: The Services also include customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, send a help email or message via social media, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue. This allows us to fix and/or improve your experience in regards to our Services.
Content you provide through our websites: The Services also include our online communities not owned by us. We collect other content that you submit to these websites, which include social media, social networking, or conference calling websites operated by us. For example, you provide content to us when you interact with us or other members of the community in any of these online communities, when you provide feedback to us via email, social media or other forms of communication, or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events. This utilization of your communication enables us to continue to understand the needs of our community, which helps us improve the quality and effectiveness of our Services.
Autoimmune Strong and its associated websites may collect information from individuals by various methods, including, but not limited to, when an individual voluntarily completes a survey, order form, or a registration page either online or offline, or by means of online or offline surveys, order forms, or registration pages operated by third parties (collectively, a "Survey"). (As used herein, "online" means using the Internet, including the Websites, and related technologies, and "offline" means by methods other than online, including in person, in the postal mail, using telephones and cell phones, and other similar means.) In the Surveys, Autoimmune Strong and its associated websites or a third party may ask an individual to provide various information to Autoimmune Strong and its associated websites, which may include his or her name, email address, street address, zip code, telephone numbers (including cell phone numbers and carriers), birth date, gender, salary range, education and marital status, occupation, employment information, health history, personal and online interests, and such other information as may be requested from time to time (together, "Survey Information"). Completing the Surveys is completely voluntary, and individuals are under no obligation to provide Survey Information to Autoimmune Strong and its associated websites or third party, but an individual may receive incentives from Autoimmune Strong and its associated websites or a third party in exchange for providing Survey Information to Autoimmune Strong and its associated websites.
Other occasions when we obtain information from individuals include (1) when an individual is making a claim for a prize or seeking to redeem an incentive offered by us or by a third party, (2) when an individual requests assistance through us or our customer service department, and (3) when an individual voluntarily subscribes to our service or newsletter (together, "Other Information").
Information we collect automatically when you use the Services
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.
Your use of the Services: We keep track of certain information about you when you visit and interact with any of our Services. This information includes the features you use; the links you click on; the amount of video you watch, and how you generally interact with the website and other Services. This enables us to continue to understand the needs of our community, which helps us improve the quality and effectiveness of our Services.
Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services.
A cookie is a small amount of data stored on the hard drive of the individual's computer that allows Autoimmune Strong LLC to identify the individual with his or her corresponding data that resides in Autoimmune Strong and its associated websites and databases. Individuals who use the Websites need to accept cookies in order to use all of the features and functionality of the Websites.
(b) New Technology.
The use of technology on the Internet, including cookies and web beacons, is rapidly evolving, as is Autoimmune Strong and its associated websites use of new and evolving technology. As a result, Autoimmune Strong strongly encourages individuals to revisit this policy for any updates regarding its use of technology.
How we use information we collect
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
To provide the Services and personalize your experience: We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services. For example, we use the name and email address you provide in your account to identify you as an Autoimmune Strong member which allows you to gain access to exclusive content and/or services for paying members only.
For research and development: We are always looking for ways to make our Services more accurate, more personalized, more effective and more useful to you. We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Services. For example, we used information collected about how long an average Autoimmune Strong member watches each video to design a better, more user-friendly exercise video.
To communicate with you about the Services: We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. Depending on your settings, we send you email notifications to alert you to new additions to the site, new program offerings, or other changes made to the Autoimmune Strong program. We also provide tailored communications based on your activity and interactions with us. For example, certain actions you take in the Services may automatically trigger a feature or third-party app suggestion within the Services that would make that task easier. We also send you communications as you onboard to a particular Service to help you become more proficient in using that Service. These communications are part of the Services and in most cases you cannot opt out of them. If an opt out is available, you will find that option within the communication itself or in your account settings.
To market, promote, and drive engagement with the Services: We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email as well as on platforms like Facebook. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new product offers, promotions and contests. You can control whether you receive these communications as described below under "Opt-out of communications."
Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services. Where you give us permission to do so, we share your information with an Autoimmune Strong expert for the purpose of responding to support-related requests.
For safety and security: We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
Legal bases for processing (for EEA users): If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:
- We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services;
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests;
- You give us consent to do so for a specific purpose; or
- We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.
How we share information we collect
In order to keep Autoimmune Strong exclusive and private to its members, and to function smoothly, easily and seamlessly, we do share information through the Services and with certain third parties. We share information we collect about you in the ways discussed below, but we do not sell information about you to advertisers or other third parties.
Sharing Through The Services:
In order to make it easier for you to receive important information about promotions, products, new additions, or other changes or features of the Autoimmune Strong program, your contact information is shared throughout the Autoimmune Strong services. For example, when you sign up to become an Autoimmune Strong member, your email address is automatically added to the Autoimmune Strong mailing list to ensure that you receive timely information regarding the Service to which you subscribed.
Sharing with third parties
We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services.
Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information. All third party partners have committed to act in accordance with the new data protection laws outlined by the GDPR by the deadline of May 25th, 2018.
Order Fulfillment: Autoimmune Strong will transfer Individual Information to third parties when necessary to provide a product or service that a person orders from such third party while using Autoimmune Strong’s web sites or when responding to offers provided by Autoimmune Strong.
Links to Third-Party Sites: The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one.
With your consent: We share information about you with third parties when you give us consent to do so. For example, if there is a technological problem caused by a third-party partner, we will share your information in order to fix and/or improve your experience.
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect Autoimmune Strong, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
How we store and secure information we collect
Information storage and security
We use data hosting service providers in the United States to host the information we collect, and we use technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We will respond to requests about this within a reasonable timeframe.
Storage of Individual Information.
Autoimmune Strong stores the Individual Information in a database on Autoimmune Strong’s computers. Our computers have security measures (such as a firewall) in place to protect against the loss, misuse, and alteration of the information under Autoimmune Strong's control. Not withstanding such measures, Autoimmune Strong cannot guarantee that its security measures will prevent Autoimmune Strong computers from being illegally accessed, and the Individual Information on them stolen or altered.
How long we keep information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Account information: We retain your account information until you delete your account, or request to have your account deleted. This means that if you cancel your Service, we will still retain your information for a period of time unless you delete your account, or request to have your account deleted. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.
Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences unless you specifically ask us to delete such information. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
How to access and control your information
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations. We will respond to requests about this within a reasonable timeframe.
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests. You can exercise some of the choices by logging into the Services and using settings available within the Services or your account. Where the Services are administered for you by an administrator (see "Notice to End Users" below), you may need to contact your administrator to assist with your requests first. For all other requests, you may contact us as provided in the Contact Us section below to request assistance.
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
Access and update your information: Our Services give you the ability to access and update certain information about you from within the Service. For example, you can access your profile information from your account within the Service. You can update your profile information within your profile settings and modify content that contains information about you using the editing tools associated with that content. You can also request that we provide access and updates to your information, if you wish to do so.
Delete your information: Our Services give you the ability to delete certain information about you from within the Service. For example, you can unsubscribe from our mailing list, or delete your membership information from our data base.You can also request that we modify or delete your information, if you wish to do so. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
Request that we stop using your information: In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don't have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is a delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable).
Opt out of communications: You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services.
How we transfer information we collect internationally
International transfers of information we collect
We collect information globally and store that information in the United States. We transfer, process and store your information outside of your country of residence, to wherever we, Autoimmune Strong or our third-party service providers operate for the purpose of providing you the Services. Whenever we transfer your information, we take steps to protect it.
Other important privacy information
Notice to End Users
Our products are intended for personal use only.
Our policy towards children
The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.
Your information is controlled by Autoimmune Strong, LLC. If you have questions or concerns about how your information is handled, please direct your inquiry to Autoimmune Strong, LLC., as set forth below.
Autoimmune Strong, LLC.
PO Box 10944
Northampton, MA 01061